Internode Home Broadband ADSL Plans
Home Broadband ADSL Plans (Recommended Plans)
The plan table below is currently showing you our recommended plans. To see all plans click here.
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| Setup Fee | |
|---|---|
| New ADSL Service | $129 |
| Relocate an existing Internode ADSL service (click here for relocation form) |
$99 |
| Transfer (Churn) an existing ADSL service (from other participating Internet Providers) |
$39 |
| Single Service Transfer an existing ADSL service to Internode Extreme ADSL2+ (from other participating Internet Providers) |
$99 |
| Other Fees and Charges | |
| Price List | ||||
|---|---|---|---|---|
RECOMMENDED
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| Plan | Monthly Cost | Maximum Speed (Download/Upload) |
Monthly Downloads |
Quota Control |
| "FAST" Fixed speed ADSL1 plans (wide coverage) |
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| HOME-512-Starter | $39.95 | 512k / 128k | 5 GB | Shaped |
| HOME-512-Explorer | $44.95 | 512k / 128k | 10 GB | Shaped |
| HOME-1500-Power5 | $49.95 | 1500k / 256k | 5 GB | Shaped |
| HOME-1500-Power10 | $54.95 | 1500k / 256k | 10 GB | Shaped |
| HOME-1500-Power20 | $69.95 | 1500k / 256k | 20 GB | Shaped |
| "FASTER" High Speed ADSL1 Plans Up to 8 Megabits per second (wide coverage) |
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| HOME-High-Power10 | $79.95 | Min: 1500k/256k Max: 8000k/384k |
10 GB | Shaped |
| HOME-High-Power20 | $89.95 | Min: 1500k/256k Max: 8000k/384k |
20 GB | Shaped |
| HOME-High-Power30 | $104.95 | Min: 1500k/256k Max: 8000k/384k |
30 GB | Shaped |
| "FASTEST" Internode Extreme® ADSL2+ : Simply The Best (Internode direct ADSL2+ service areas only) |
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Extreme® plans only available if your ADSL service is connected to an Internode ADSL2+ DSLAM |
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| HOME-Extreme-Starter | $49.95 | ADSL2+ Speeds | 10 GB | Shaped |
| HOME-Extreme-Value | $59.95 | ADSL2+ Speeds | 20 GB | Shaped |
| HOME-Extreme-Boost | $74.95 | ADSL2+ Speeds | 30 GB | Shaped |
| HOME-Extreme-Pro | $89.95 | ADSL2+ Speeds | 40 GB | Shaped |
New Customers - Click Here to Signup Online
Existing Customers - Click Here to Change your Plan
Features
- Home ADSL services are fixed price, regardless of your download volumes. If your download quota is exceeded, shaping of download traffic is applied at 64 kbits/second. There is a maximum 'shaped excess' allowance of 3 gigabytes - additional access constraints may be applied beyond this amount.
- All plans are Dynamic IP services, intended for home broadband access.
- Internode allows its customers to run their services with no network ports blocked. By default we do protect our customers (on layer 2 plans only) by filtering some ports which are generally used to propogate network worms and attacks. You are welcome to disable that protection via an online web page if you wish to.
- Servers may technically be run on these plans, however Internode recommends the use of SOHO ADSL plans for server and VPN applications.
- These plans are 'Layer 2' services using the PPP protocol via PPPoE or PPPoA to connect.
- Always-available connection - Connect anytime, no busy signals, dedicated connection to the Internet.
- Use your phone concurrently - Telephone line can place and receive calls concurrently - no second line needed!
- Dynamic IP address - Supports PPPoE client software or a PPPoE / PPPoA compatible firewall device.
- All Operating Systems Welcome - If it supports PPPoE, you're welcome to use it. Mac, Linux, PC/Windows, whatever. We don't discriminate.
- Bring your own ADSL device - Choose the device that suits your needs - bring your own or buy one from us at a competitive rate - see our price list for details.
- Use anytime - No Peak/Offpeak time limitations on when you can use your service [1]
- No regional surcharge - Same access prices for any area we cover, metro or regional.
- No upload surcharge - All upload-direction data is free of charge [2]
- Casual dialup account with 10 hours included free then $1 per hour pay-as-you-go.
- Optional $10/month extra for 300 hours of dialup account access per month.
- Global roaming facility for dialup and WiFi access via iPass (separate usage charges apply - click here for details).
- Up to four additional mailboxes (total of 5 including primary account) included.
- 50 MB Webspace included (for personal non-commercial use only).
- All prices quoted include GST and are subject to change without notice.
[1] Some ADSL providers provide different usage allocations for different time bands. We let you use your connection whenever you want without penalty.
[2] Some other ADSL service providers assess and charge for both upload and download data on your ADSL connection. This means that applications which send and receive data concurrently (such as online games) are effectively double-charged. Internode assesses usage only in the 'download' (Internet-to-customer) direction, and traffic returned from the customer to the Internet is FREE.
Important Information
- $129 once-off setup and activation fee applies to new ADSL services.
- $39 once-off setup and activation fee applies to ADSL services transferred (churned) from other supporting ADSL providers.
- No Contract commitment, a $65 early termination fee applies if service is cancelled within 6 months.
- Invoices and Payments
- Monthly payments may only be made via credit card or direct debit, paid in advance. A surcharge applies to credit card payments - $0.99 per transaction for Visa or Mastercard; or 2.5% of the transaction value for American Express or Diners Club. There is no surcharge for Direct Debit payments. For more information click here.
- The service can also be invoiced on a quarterly basis, paid in advance. Quarterly payment options include BPay, Direct Credit, Direct Debit, Cash, Cheque, EFTPOS, Money Order or Credit Card (refer note above for surcharges on Credit Card transactions).
- Invoices are sent to your Internode email account. Posting of paper invoices is available but discouraged for environmental reasons, and if requested will attract a $1.50 surcharge per invoice.
- ADSL services are non-refundable.
- Definitions:
- MB is Megabyte
- GB is Gigabyte, 1 Gigabyte is equal to 1,000 Megabytes
- High Speed ADSL1 plan notes:
- Wide coverage - "High" ADSL plans are available in all current ADSL service areas.
- High speed plans will not appear in the Online Signup or Plan Changer unless your phone service is connected to a Telstra enabled telephone exchange.
- Minimum speed - 1500k/256k.
- Maximum possible speed obtainable, depends on the length and quality of your phone line from your telephone exchange, the type of ADSL modem you are using and technological constraints of the phone line.
- Maximum Possible Speeds: 8000k/384k
- Internode do not guarantee that customers who select these High speed plans will be able to obtain the full quoted speed.
- Some customers may have phone services that are connected to Telstra RIM devices. In these cases, Telstra may limit the maximum speed of your service - this is outside of the control of Internode.
- Extreme® ADSL2+ Notes:
- Use of the Extreme plans requires that you are connected to an Agile ADSL2+ enabled exchange.
- Extreme plans will not appear in the Online Signup or Plan Changer unless your phone service is connected to an Agile ADSL2+ enabled telephone exchange.
- Click here for important information about ADSL2+ Speeds
- Internode do not guarantee that customers who select the Extreme plans will be able to obtain the full quoted speed.
- ADSL Fast Transfer / Churn, is not available for transferring directly to an Agile ADSL2+ DSLAM.
- Extreme customers not yet migrated to an Agile ADSL2+ DSLAM (or unable to be migrated) will achieve a line speed of 1500k/256k .
- Extreme plans may be deployed on Telstra Wholesale ports where an Agile port is not currently available.
- For further information about Extreme® ADSL2+ see http://www.internode.on.net/adsl2/
Limitations
- No resale of bandwidth - Access provided for personal and immediate family use only.
- No Static IP addresses are available - Use our SOHO or Business ADSL service if a static IP address is required.
- $65 early termination fee if service is cancelled within 6 months.
- Internode recommend a monthly billing arrangement, as any requested changes to your account (eg speed or data change) is actioned by our system at the start of the next billing period. Therefore paying on a monthly basis - Credit Card or Direct Debit - means you are able to make changes to your service on a monthly basis, whereas if you are being invoiced quarterly, any changes will occur at the start of the next quarter.
- Internode services are non-refundable.
- Additional limitations are noted below in the notes section.
- Conditions may change - If service conditions are changed in the future, customers will be permitted to cease using the service without penalty if the new conditions are not accepted.
Notes
ADSL account application notes
When you apply for ADSL, you should be aware of certain obligations and conditions once the order form is received by Internode.
Firstly, please be aware that when you sign the application form you are signing to say that you acknowledge and accept the Internode Terms and Conditions and the Internode ADSL Service Specification documents. Please call us if you would like any help interpreting these documents.
The Home ADSL early termination fee
The Home ADSL service is normally provisioned within 7-10 business days and activated by Internode no later that 7 days thereafter at which time Internode will commence billing the customer.
Customers wishing to terminate their ADSL service with Internode prior to the end of the first six months from activation date are liable to pay an early termination fee of $65.
Automatic Home ADSL Service Cancellations
Please be aware that your Internode ADSL service will be automatically cancelled by Telstra and a new ADSL service will need to be ordered by you (including a new $129 Activation fee):
- When your Telephone account is cancelled.
- When you shift location (even if taking the same number with you). (please see our relocation form)
- If you order an ADSL-incompatible product on the line ADSL is delivered on.
We strongly advise that you contact our Sales department to discuss any pending changes to your phone service prior to making those changes.
Billing
Internode recommend a monthly billing arrangement, as any requested changes to your account (eg speed or data change) is actioned by our system at the start of the next billing period. Therefore paying on a monthly basis - Credit Card or Direct Debit - means you are able to make changes to your service on a monthly basis, whereas if you are being invoiced quarterly, any changes will occur at the start of the next quarter.
- Credit Card surcharge : Payments via Visa or Mastercard incur a $0.99 surcharge per transaction; and payments via American Express or Diners Club incur a surcharge of 2.5% of the transaction value.
- There are no surcharges for Direct Debit payments (these can be monthly or quarterly).
- Similarly, there are no surcharges for any of the quarterly payments options - BPay, Direct Credit, Cheque, Money Order, Cash or EFTPOS.
- Please note that the first monthly or quarterly service charge, plus activation fee and any hardware charges, must be paid in full before Internode allow access to your service.
- Full details on our payment options are available at http://www.internode.on.net/payments/
Notification
Tax invoices, Internode Bulletins and automated data usage warning messages are sent to your Internode email address. Please refer to the configuration sheet (supplied when your service is activated) for details of your Internode email address. Posting of paper invoices is available but discouraged for environmental reasons, and if requested will attract a $1.50 surcharge per invoice.
Web Space and additional email addresses
Once your ADSL service has been activated, you are entitled to 50MB of personal non-commercial webspace and up to an additional 4 email boxes.
- To add additional email address you can use the Mailbox Manager, available in the tools section.
ADSL Service Options and Charges
| Miscellaneous Charges | |
|---|---|
| New ADSL Service Setup Fee | $129 |
| Charged when a new ADSL service is ordered | |
| Transfer (Churn) an existing ADSL Service to Internode | $39 |
| Setup fee charged when taking advantage of the Telstra fast transfer process For further information about Churn, please click here) |
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| ADSL Line Speed Change | $20 per change |
| Charged if the customer wishes to vary the ADSL line speed. (No charge to change data plans within a given speed; any changes requested take effect at start of next billing period) ADSL Plan Changes can be made online via the Accounts Interface |
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| Relocate an Existing Internode DSL Service | $99 |
| When you change location (even if you retain the same phone number) you will need to fill out our Relocation form. (click here for relocation form and further information) | |
| ADSL Service Early Termination Fee | $65 |
| Charged when an ADSL service is cancelled prior to 6 months of use. | |
| ADSL Mode/Layer Change | $39 |
| Charged when a customer wishes to switch between Home/SOHO and Business ADSL or vice versa. Important Notes: - Static IP cannot be transferred between service changes. - Reconfiguration or hardware change on client equipment is needed to transition between Business and Soho/Home services. - Please consult Internode Sales to discuss your needs if you are considering a layer/mode change. |
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Click here for ADSL Hardware Information and Pricing
Information is current as of 04/06/2007, and is subject to change without notice. |
Click Here to Signup Online for Internode Home ADSL