Support

Internode email addresses have moved to The Messaging Company

Internode made the decision to stop providing email services in 2023 to focus on creating better experiences for our core products: internet and mobile.

Customers who opted-in have now have their Internode email addresses transferred to another Australian email provider, The Messaging Company.

Please contact The Messaging Company about support for these email addresses as Internode will no longer be able to assist.

You can call The Messaging Company on 07 3497 3566 or submit a new request to their Support Centre.

Please note: The opt-in period has now closed, and any email address that was not opted-in has now been deleted and cannot be recovered. It is not possible to create new email addresses that use the "internode.on.net" domain.

Will I need to pay anything to use my Internode email address with The Messaging Company?

If your email address was included with your Internode services: you won't need to pay anything to use your Internode email address with The Messaging Company until 15 September 2024.

At least 60 days prior to 15 September 2024, The Messaging Company will contact customers with pricing options that will apply if you wish to continue using your Internode email address with The Messaging Company.

If you paid for an Internode email address: The Messaging Company will contact you with pricing options that will apply if you wish to continue using your Internode email address with The Messaging Company.

Internode is not able to provide any information about The Messaging Company's email pricing.

Terms and Conditions of Email Transfer

By opting-in to transfer your Internode email service to The Messaging Company email platform, you acknowledge and agree that:

1. We may disclose your personal information (i.e. your name, email address and contact number) to The Messaging Company for the purpose of facilitating your email transfer and you consent to this. The Messaging Company's privacy notice is available at: https://themessaging.co/privacy-notice/
2. You will need to sign up with The Messaging Company as your email hosting provider and agree to their terms and conditions, and you will become a direct customer of The Messaging Company’s email service.
3. Your Internode email service will be transferred to The Messaging Company email platform, and The Messaging Company will be responsible for providing your email service after transfer.
4. Internode will pay The Messaging Company email service charge until 15 September 2024. After September 2024, you will be responsible for paying any charges you incur for the email service. The Messaging Company will contact customers with available pricing options at least 60 days prior to commencing charges for the email service.
5. Internode grants you the right to use your current email address, which incorporates one or more domain names owned Internode or one of our affiliates (e.g. internode.on.net).
6. Internode may withdraw the right for you to use your current email address when you cease acquiring services from Internode or one of our affiliates.
7. Internode may also revoke the right in (4) above for other reasons, but we will endeavour to give you at least 60 days’ prior notice before that happens.
8. Your use of your current email address, which incorporates one or more domain names owned by Internode or our affiliates, is not transferable to another email service provider.
9. When The Messaging Company begins providing your email services, Internode and its affiliates will not be responsible to you in any way in connection with your email service (e.g. providing setup or troubleshooting support; security; service quality).
10. If you contact us regarding your The Messaging Company email service, we may refer your inquiry to The Messaging Company directly, including by disclosing your personal information to The Messaging Company to help facilitate their prompt response to you. You consent to us disclosing your information to The Messaging Company for this purpose. If you have any concerns regarding how we handle your personal information, please email us at privacy@tpgtelecom.com.au or refer to our privacy policy at: https://www.internode.on.net/about/legal/privacy
11. The Messaging Company may collect your personal information in accordance with its privacy policy and terms and conditions. You should familiarise yourself with their privacy policy and ensure that you are comfortable with how your personal information will be handled. Neither Internode or our affiliates will be responsible for any personal information you provide to The Messaging Company or their subsequent handling of such information.