Factors affecting Fixed Wireless broadband speed

This article will provide more information about the factors that can affect the speeds and connectivity of our Fixed Wireless broadband services.

5G Home Broadband

Speeds are variable and you may experience slower speeds than the applicable maximum during busy periods and other times.

Home Wireless Broadband

*Typical Evening Speeds are subject to change and are measured from 7pm to 11pm. Speeds are not guaranteed and may vary due to the number of users, WiFi signal strength, network infrastructure, network congestion and more.
Speeds are variable and you may experience slower speeds than the applicable maximum during busy periods and other times.
 

Factors that may affect your connection speed and connectivity

• Location and quality of your modem
  Capability of the hardware including Wi-FI enabled devices and ethernet cables. These tips will help you choose a good spot for your modem:
  • A clear, elevated space near a window is ideal.
  • Avoid direct sunlight as this can cause your modem to overheat.
  • Placing the modem on the floor or in a cupboard may cause a weak signal.
  • You don’t have to use the same spot as your old modem for NBN or other broadband services.
  • You can try different spots if your first spot isn’t giving you a strong signal.
• The weather
  Extreme heat or rain at premises or base station location can impact the speed of your service.
• Interference
  Predicted and actual coverage may vary due to the nature of radio based mobile networks and other factors at any specific location, such as distance from the network base station, building materials, and geographic features (hills, buildings and trees etc.).
• Latency
  Home Wireless Broadband is not suitable for 4K streaming and may not be suitable for online gaming. 5G Home Broadband is suitable for casual online gaming. Very large files might be slow to load on either service.
• WiFi signal interference
  Wi-Fi signal quality may vary due to the number of devices connected, distance from modem, modem proximity to indoor plants/metal objects, connection to 5GHz/2.4GHz Wi-Fi network and any obstacles between devices and modem. Learn how to improve your home or office’s WiFi signal .
• Number of connected devices
  When too many devices share the same bandwidth (e.g. many users streaming HD content simultaneously) data flow may become limited and result in slower speeds across each user or device.
• Which content is being accessed
  There may be particular issues affecting a specific website or online game (e.g. insufficient server capacity).