Please note: Information on this page applies to existing Internode customers that are migrating or relocating to NBN Fibre plans, or to existing Internode customers already on NBN Fibre plans prior to 06/09/2019.
For new customers to Internode on Residential NBN Fibre plans from 06/09/2019, please refer to the NBN Phone Service information on the NBN Fibre plans page.
Charges may vary over time. We recommend that you check this page regularly to confirm the current prices.
NBN Phone Call Rates
| Destination | Flagfall | Rate per Minute |
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Timed charges for calls to Australian Mobiles and International calls are assessed on a per second basis, with a minimum assessed duration of one minute per call. Call charges may change over time. We recommend you check this page from time to time to confirm the current call prices. |
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| Local Calls (02, 03, 07, or 08 in your local call area) |
$0.18 | untimed |
| Standard National Calls (02, 03, 07, or 08) |
$0.18 | untimed |
| Calls to Australian Mobiles (04) |
no flagfall | $0.29 per minute |
| Calls to Australian Special Numbers (13 and 1300) |
$0.275 | untimed |
| Calls to International and Satellite Services (Fixed-line or mobile numbers outside of Australia) |
$0.15 | view rates |
Add any of our optional Call Packs to your NBN Phone service for even greater value. Call Packs are an optional addition to your NBN Phone service. Call Pack prices are in addition to your NBN HFC/FTTC monthly plan rental.
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Our Acceptable Use Policy applies to all included calls. |
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Existing NBN Phone customers: add or remove call packs online via My Internode. New NBN Phone customers: add call packs when you sign up to NBN HFC or FTTC. |
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Local and National
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Local, National, and
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International
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Call Rate Details
- Standard National Calls:
The 'Standard National' rate applies to calls made to any standard fixed line telephone services in Australia (starting with a prefix of 02, 03, 07, or 08). - Calls to Australian Mobiles:
The 'Australian Mobile' rate applies to calls made to any standard mobile phone in Australia (starting with a prefix of 04). - International Calls:
The 'International' rates apply to calls outside of Australia, and vary depending on the country/destination you are calling.
- You'll find most popular destinations - including all standard fixed line telephones in New Zealand, United Kingdom, USA, Canada, China (including mobiles), Hong Kong (including mobiles), Malaysia, Singapore (including mobiles), Taiwan, Thailand (including mobiles), Ireland, Greece, and Italy - are just 5 cents per minute (plus a 15 cent flagfall).
- It's also only 5 cents per minute (plus a 15 cent flagfall) to standard fixed line telephone services in Belgium, Denmark, Germany, France, Hungary, Moscow, Israel, The Netherlands, Norway, Poland, Portugal, Spain, Sweden, and Switzerland.
- Check the current call rate of an international destination.
Special Services
| Destination and Prefix | Flagfall | Rate per Minute |
|---|---|---|
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Can't find the destination you're looking for above, or aren't sure which rate applies to the number you are calling? Simply enter the phone number you wish to call, exactly (including full area code) as you'd dial it, into the call cost calculator. |
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| Universal International Freephone (0011 800) |
no flagfall | untimed |
| National Toll Free (1800) |
no flagfall | untimed |
| National Local Rate (13 and 1300) |
$0.275 | untimed |
| National Directory Assistance (1223) |
$0.55 | untimed |
| Operator Services (other carriers) where available (125) |
$0.25 | untimed |
| Dial Before You Dig (1100) |
$0.25 | untimed |
| Time (1194) |
no flagfall | untimed |
| Weather (1196) |
$0.25 | untimed |
| Number Identification (12722123) |
no flagfall | untimed |
| Telstra One Number (0500) |
no flagfall | $0.75 per minute |
Call Forwarding
For detailed explanations of the Call Forwarding features, please see the Feature Access Codes and Test Numbers page.
You will be charged the applicable call rate for the call forwarded from your NBN Phone service, as per the following table:
| Type | Flagfall | Rate per Minute |
|---|---|---|
| Calls Forwarded to Australian Mobiles (04) |
no flagfall | $0.29 per minute |
| Calls Forwarded to Australian Fixed Lines (02, 03, 07, and 08) |
$0.18 | untimed |
| Calls Forwarded to International and Satellite Services |
$0.15 | view rates |
Calls not handled by NBN Phone
NBN Phone does not support calls to premium rate services, these include:
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