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Home - Residential - Broadband - NBN - Transfer - FTTC

National Broadband Network (NBN)

Transferring to an NBN Fibre to the Curb service? Learn how to transfer, what needs to be installed in your home, what to get ready for installation day, and more!

Transferring to NBN Fibre to the Curb

How do I transfer my ADSL to NBN FTTC?

First, check our Coverage page to see if NBN FTTC is available in your area. If it is, simply sign up online, or call us on 1300 NBN NOW (1300 626 669).

It's also important to consider if you need a phone service, because your current landline phone will be cancelled automatically when the copper line is converted to NBN FTTC. To avoid losing your phone number, simply transfer your phone service to NBN Phone when you sign up.

 

Can I transfer an existing NBN FTTC service to Internode?

Yes, however you may experience up to 2 days of disruption to your FTTC service.

To avoid downtime, you can choose to have a second NBN FTTC service installed. This is called a "subsequent installation", and a $297 fee applies to set up this separate service.

 

How will upgrading to NBN FTTC affect my existing services?

Your current landline telephone and ADSL service will be cancelled automatically when your line is converted to NBN FTTC.

If you would like to keep your current phone number, you will need to transfer it to NBN Phone. You'll need to do this when you order your NBN FTTC service. If you don't transfer your number, it will be lost.

 

Can I connect to NBN FTTC and keep my existing services active?

Yes. Instead of converting your current copper-based services, you can choose to have a second NBN FTTC service installed. This is called a "subsequent installation", and a $297 fee applies to set up this separate service. Whilst this is available, we recommend converting an existing service.

 

Will there be any downtime while I switch from ADSL to NBN FTTC?

Because your existing copper line will be cut-over to NBN FTTC, there will be some downtime during the switch. For a standard installation, this is between 15 minutes to a couple of hours while the technician completes the work. This may take longer if there is extra work required.

We also recommend that you have your supplied NBN FTTC broadband router ready, so it can connect once you're cut-over to NBN FTTC.

 

How long does it take to get connected to NBN FTTC?

Installation time-frames vary, but are typically between 5–20 business days.

 

Will I need to be at home on installation day?

In most cases an NBN installer won't be required. The work to install NBN FTTC will be performed outside your premises. Sometimes attendance will be required to check connectivity to your premises or if a new copper line or wall socket is required. We'll let you know ahead of time if you need to be at home for your installation.

 

What needs to be installed in my home?

You will be supplied with:

  • an NBN FTTC Network Connection Device (NCD) - this device is the property of nbn™ and remains at your premises.
  • a new Broadband Router from Internode - this device is yours.

You'll use the same wall socket that you previously used for traditional phone and ADSL services. The NBN NCD connects to the wall socket, and then your broadband router connects to the NBN NCD.

If you have an MDF, in most cases the connection will use existing cabling from the MDF to your premises. However, in some cases, existing cabling may not be present or suitable. If existing cabling can't be used, you will need to arrange - and pay for - a licensed cabler to connect the service from the MDF to your premises. This is entirely your responsibility. Remember to include your building or strata manager in this process, as the MDF room or cabinet is usually locked!

If existing cabling can't be used, we'll send you details on where the service is connected at the MDF. Your cabler may need this information to correctly connect your service, so keep it handy.

 

Can I keep my telephone number?

Yes, but you will need to transfer your number to NBN Phone to keep using it. You'll need to order the transfer when you order your NBN FTTC broadband.

 

NBN FTTC has been rolled out to my area - do I have to switch?

Yes, once NBN FTTC is available in your area we recommend switching as soon as possible.

The copper back to the telephone exchange network will be turned off approximately 18 months after the NBN is first activated in an area. If you're already connected to NBN FTTC, there won't be any disruption to your services when the copper back to the old telephone exchange is disconnected.

Once NBN FTTC has been enabled in your area, you won't be able to order any new traditional exchange-based, copper-based services - including telephone services, ADSL2+, or Naked ADSL2+.

We acknowledge the Traditional Custodians of Country throughout Australia and the lands on which we, and our communities live, work and connect. We pay our respects to their Elders, past, present, and emerging.