Relocations FAQ
When you move, we can help you relocate your Internode services to your new address.
The benefits of moving with Internode
| MOVING MADE EASY | SAVE ON FEES | FLEXIBILITY |
|---|---|---|
|
|
|
When to contact us about moving house
Once you know the date(s) you’ll be moving out of your current address and into the new one, please lodge a relocation in My Internode or call us on 1300 308 490.
It's best to get the ball rolling at least 2-3 weeks before your moving date.
Please note: Relocation work that requires a technician to visit your address cannot commence until you have the keys to your new property.
Relocation fees
Save money when you relocate your Internode broadband
When you relocate your existing Internode broadband service, you'll pay no contract break feesfor your existing contract.
Relocations incur standard broadband activation fees, which vary according to the type of internet being connected at your new address:
| Service type | Broadband activation fee | |
|---|---|---|
| No lock-in contract | 6-month broadband contract | |
|
ˆIf you are moving to a newly developed NBN™ estate, NBN Co may charge a New Development fee of $300. |
||
| NBN™ | Nilˆ | Nilˆ |
| Home Wireless Broadband | Nil | N/A |
| 5G Home Broadband | Nil | N/A |
| TurboFibre FTTB | $99.95 | Nil |
| OptiComm & Places Victoria Fibre Estates | $79.00 | N/A |
Relocation timeframes
| Service type | Estimated timeframes* |
|---|---|
|
*Actual timeframes may differ based on external factors, technician availability and workload. |
|
| NBN™ | Up to 2 working days after connection appointment (appointments subject to technician availability)** |
| Home Wireless Broadband | Up to 5 working days for modem delivery (if required) |
| 5G Home Broadband | Up to 5 working days for modem delivery (if required) |
| TurboFibre FTTB | Up to 20 working days |
| OptiComm Fibre Estates | Up to 10 working days if established infrastructure is present** |
| Places Victoria Fibre Estates | Up to 4 weeks if established infrastructure is present and appointment is required** |
IMPORTANT: If a previous tenant/owner has left an active phone service at your new address, we may not legally proceed with your relocation until that active service has been cancelled or relocated, or you have supplied us with Proof of Occupancy documents. Learn more.
What should I do with my existing NBN equipment?
- When you move, you should leave any NBN-branded equipment behind, including any power supply cords or other cabling.
- Once it’s been installed, NBN equipment must remain at that address - it won’t work at your new address.
- We’ll make sure you have everything you need at your new place. If any equipment is missing, we’ll help organise a replacement.
Keeping your phone number
You can keep your phone number in the vast majority of cases, except where:
- It's a landline number attached to a specific telephone exchange and you move to an address that’s serviced by a different telephone exchange
- You move to a different geographical call zone/area code, e.g. interstate.
We'll check if keeping your number is possible when you lodge your relocation.
Moving overseas permanently?
Sadly, we can't provide telecommunications services outside of Australia. Please see this advice on closing your account.
For temporary overseas trips, we can help determine if keeping your account active for the duration of your trip would be more convenient and cost-effective than closing your account and re-opening it upon your return.
