From time to time, Internode may contact you for marketing or servicing reasons. Internode will never call you and ask for your passcode or password.

As part of our security measures to help keep your data and account information safe, Internode uses Multi-Factor Authentication (MFA) such as one-time passcodes to confirm your proof of identity. It’s best to make sure that your mobile number and other contact information is up to date in My Internode.

Unless you are communicating with an agent in one of our designated departments, we will only ever contact you via these methods:

• We will only call you from these numbers.
• SMS from a designated Internode portal that will appear as Internode or one of these numbers.
• Email with offers, notifications or your bill from an Internode email.

If we send you an email, we will never ask you to click on a link to fill out your security information such as your passcode, password, date of birth or your personally identifiable information such as your address or payment details. Be mindful of scammers using clickbait or phishing emails to obtain this information.

Select one of the links below to jump to a query:

• What to do if you receive a suspicious call, text or email that appears to be from Internode
• Social Media
• Email & SMS
• Phone calls
• Live chat

What to do if you receive a suspicious call, text or email that appears to be from Internode

If you have received a call, text message or an email that claims to be from Internode but you suspect is not, or the caller is claiming to be from Internode but is asking you to provide security information or personally identifiable information, please report it to us.

Simply email abuse@internode.com.au and include (where applicable):

• a screenshot of the text message and the sender's phone number;
• the phone number that contacted you claiming to be from Internode and the date and time of the call;
• a copy (or forward) of the alleged email.

Social Media

You can communicate with Internode through Social Media channels such as Twitter, Instagram and Facebook. To ensure you are protecting yourself, please stay vigilant when online and keep these tips in mind:

• Never provide personal information in a public environment (including any Social Media platforms, or public review forums such as Apple Store, Google Play Store, Product Review or Trust Pilot).
• Internode Social Media Teams will respond to customers who make contact with us via our social channels but will never proactively reach out to you. If you are contacted on Social Media by anyone claiming to be Internode, do not provide any information and contact our official Social Media messaging channels on Facebook or Twitter.
• Don't provide any personal information (including your passcode) in a message thread. We will only ever ask for this using our secure verification forms.

If you have suspicions about any communication via Social Media, please report it to us by emailing abuse@internode.com.au.

Email & SMS

From time to time, you will receive SMS messages and emails from Internode.

Often these emails or SMS include links to support pages, payment tools or My Internode.

• Never open links in an SMS or email that isn’t from an official Internode number.
• All links that assist customers in making payments will first require you to log into your official My Internode account.
• If you receive an email or SMS with a one-time passcode that you did not request, ensure you do not provide the code to anyone.
• We will only send a one-time passcode to validate your identity if you are contacting us. Internode will never contact customers and ask them to verify themselves by providing a one-time passcode.

Phone calls

You may receive a phone call from Internode, this may be for a promotion or in response to a call back request.

• Internode will never call you from a private number. If you have received a call and you would like to check it is from Internode, see our list of Internode phone numbers.
• Internode will never contact you and ask you to provide personal information unless you opt to complete a specific transaction with us that requires us to gather this information.
• If you receive a call from someone from Internode and you are suspicious of the legitimacy, end the call and call us back on 1300 788 233.

Live chat

While on our website, you may receive a pop up asking you to chat with us. Please be aware that:

• When chatting, ensure you are using the official Internode website internode.on.net
• If you get a pop-up from someone claiming to be Internode inviting you to chat while you are not on the Internode website, please close the window and contact us on 1300 788 233.