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Troubleshooting TurboFibre FTTB for No Connection

Troubleshooting TurboFibre FTTB for No Connection

  1. Visit our Network Status page to see if any known issues in your area are affecting your connection.
  2. Locate your modem and ensure that it's connected correctly. Setup guides are available here - note that some FTTB connections may not require a Network Termination Unit (NTU).
  3. Check that all cables are in good condition and plugged in securely, without any kinks.

connection diagram

  1. Turn off the electrical outlet for your modem and leave it off for at least 10 seconds.
  2. Turn the outlet back on and wait for the modem lights to settle.
  3. If you have a Network Termination Device (NTU) and you notice a red DIAG light after restarting, please call us on 1300 788 233 for assistance.

  1. Attempt to view a website.
  2. Attempt to view a website on other devices connected to your modem via WiFi or Ethernet cable
  3. If your device is connected via WiFi, stand next to your modem to rule out any WiFi signal issues.
  4. Attempt to view a website on a device connected to your modem via Ethernet cable, not WiFi. If Ethernet works but WiFi doesn't, confirm that the WiFi lights on your modem are on.
    Note: Pressing a modem’s WiFi button will turn WiFi on/off. WiFi may have been turned off accidentally.
  5. If you lose your WiFi connection in certain parts of your home, see our guide on improving WiFi signals.
  6. Call us on 1300 788 233 for further assistance.
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