This article will show you how to how to run a ping test and traceroute using PingPlotter 5 Free, a third-party application available on Windows, macOS and iOS. If you have an Android OS device, you'll need to run this test using a desktop computer with Windows or macOS.

Note: These simple tests do not require Standard or Professional subscriptions; using the Free version will suffice.

Using PingPlotter on Windows

1. Visit http://pingplotter.com/download to download and install the PingPlotter application.
2. After running through the installation, launch the application. Hit the + (plus) icon at the top of the page to open a New Trace tab.
3. Type internode.on.net or another address you wish to ping/traceroute into the address bar and hit the Start button to begin the test.
4. Allow the test to run for at least a minute. Once the test results appear relatively stable, hit the Pause button.
5. Use the Print Screen (PrntScr) key on your keyboard to take a screenshot of the test results. You can use CTRL+V to paste this screenshot directly into an email to send to support@internode.com.au.
   
   Please be sure to include your username or account number plus any reference number you've been provided regarding your issue so we can make a note of the test results on your account and provide further assistance.

Using PingPlotter on MacOS

1. Visit http://pingplotter.com/download to download and install the PingPlotter application.
2. After running through the installation, launch the application.
3. Type internode.on.net or another address you wish to ping/traceroute into the address bar at the top of the page, then hit the Start button to begin the test.
4. Allow the test to run for at least a minute. Once the test results appear relatively stable, hit the Pause button.
5. Use the Command+Shift+3 keys on your keyboard to take a screenshot of the test results. You can use Command+V to paste this screenshot directly into an email to send to support@internode.com.au.
   
   Please be sure to include your username or account number plus any reference number you've been provided regarding your issue so we can make a note of the test results on your account and provide further assistance.

Using PingPlotter on iOS (iPhone/iPad)

1. Open the App Store and run a search for 'PingPlotter" to find, download and install the PingPlotter app.
2. Once the app has installed, open it and type internode.on.net or another address you wish to ping/traceroute into the address bar at the top of the screen, then hit the Start button to begin the test.
3. Allow the test to run for at least a minute. Once the test results appear relatively stable, hit the Pause button.
4. Hit the Share icon and select Screenshot.
5. Select to share via Mail and address the email to support@internode.com.au.
   
   Please be sure to include your username or account number plus any reference number you've been provided regarding your issue so we can make a note of the test results on your account and provide further assistance.